Shipping policy

Com certeza! Entendido. Vou resumir a política de frete, mantendo as informações essenciais que você forneceu.

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Shipping Policy

Last Updated: November 26, 2025

Thank you for shopping at My Home My Pets! Here’s a quick overview of our shipping process.

1. Order Processing

All orders are processed within 1-3 business days. You'll receive a shipping confirmation email with tracking once your order is on its way.

2. UK Shipping Options

• Standard Shipping:
  • Cost: FREE
  • Delivery: 8-15 business days after dispatch.
• Express Shipping:
  • Cost: £4.99
  • Delivery: 5-8 business days after dispatch.

All UK orders include tracking.

3. International Shipping

We ship to various international destinations. Costs and estimated delivery times are calculated at checkout.

• Important: International orders may be subject to import duties and taxes, which are the customer's responsibility. Please check with your local customs office for details.

4. Tracking Your Order

Once shipped, you'll get an email with a tracking number to follow your package's journey on the carrier's website.

5. Damaged or Lost Orders

If your order arrives damaged, please contact us immediately with photos at [Your Email Address]. If your order is lost in transit, contact us at the same email, and we will investigate with the carrier.

6. Incorrect Address

Please ensure your shipping address is correct. We cannot be responsible for orders lost due to incorrect addresses, and re-shipping costs for returned packages will be the customer's responsibility.

7. Returns

For information on returns, please see our dedicated Returns Policy.

8. Questions?

If you have any questions, please contact us at service1myhome@outlook.com.

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